Alior Leasing
Alior Leasing
Company description
Alior Leasing is an insurance company part of the renowned Alior Bank and PZU Group capital group. Alior Leasing offers complex services to companies, like financing, insurance, or contract creation.
Project description
The project required a complex integration of the insurance system, which had for the main purpose offering services thanks to the integrated internal internet services. The main objective was to enable the presentation of commercial offers for leasing agreements through the system.
In the first stage, the system handled complex processes, like creating offers, issuing policies, and settling accounts with the Insurance Company. Then on the next stage, we achieved the first integrations with PZU and Hestia quota systems in Poland. The system was enriched with the addition of a reporting module, a dedicated sub-system for OFWCA (Physical Person Fulfilling Agency Activities). The system is composed of multiple modules, for the management of annexes, sales contracts, and document circulation. The integration of the system included sales activities like leasing or the creation of offers through the interaction of traders in the Alior Leasing system.
Project goals
The full support of insurance operations, including offering, issuing policies, settlement, creating annexes, document handling, and integration with various systems.
To optimize all processes.
To automate business operations to shorten the time required to react to client inquiries and to create offers.
To optimize the process of creating offers through the use of the integrated insurance system, reducing the required time for completing transactions.
Web panel
The system supports the processes of offering, issuing policies, settling policies, creating annexes to policies, and after-sales service, including settlements. A key element of the project was the integration of the system with the NIP 24 system, as well as with various automated valuation systems, Euro Tax, and other internal systems from Alior Leasing.
When it comes to the integration with Alior Leasing, sales operations mainly concerned communication policies, GAP insurance, and other liability and accident insurances. The project focused on providing comprehensive support for business processes related to insurance services and creating an effective and integrated management system.
Moreover, the system included the module OFWCA (Physical Person Fulfilling Agency Activities) which served as a file for traders and agents dealing with intermediation in the sale of insurance. Such a person, who had appropriate qualifications obtained after passing courses in the field of insurance sales, had to undergo regular exams and renew their license every year. This system was used to collect permits and keep records to ensure that Alior Leasing offers were presented by people in possession of the required permissions.
Insurance services
The project covers a full range of processes related to insurance services within Alior Leasing. Each generated offer was signed by the client, which was considered the starting point for issuing the policy. The system included reporting, with the use of the automatic functions provided by internet services. Integrations with different companies were a key element, taking into account specific sales processes for each product.
The system enables the sale of various types of insurance, both as new products or as updated offers to existing contracts. As part of the comprehensive functions, it was possible to issue policies, their settlement, and resumption, and also to manage foreign policies. These processes took into account both their policies and those from external suppliers, enabling the preparation of new offers to the existing database and proposing resumptions.
Administration support
In addition, the system supports various sales reports, inspections, annexes, individual contributions, foreign policies, active policies, and settlement reports. It also works as an administration tool for the management of policy numbers, enabling and disabling contracts, managing companies, and monitoring premium costs.
When it comes to administration, the system facilitates operations such as sending documents to insurance companies, managing the pool of discounts, importing data, and automatically issuing the company’s policies. In addition, it enabled the generation of various annexes to policies, handling tasks related to the acceptance of policies, the verification of offers, as well as management of the pool of discounts.
The settlement process involves various other operations, such as generating accounting documents and commissions, financing foreign policies, and handling returns. In particular, the system enabled settlements between insurance companies and Alior Leasing, generating accounting notes and monitoring commission revenues.
The system supports operations like policy cancellation, settlement of premium returns, and generation of reports on accrued commissions. In addition, the LEAD functionality was implemented, allowing employees to encourage the customer to contact them without presenting the policy – since the employees did not have the right to sell insurance directly. The whole project focused on providing comprehensive insurance services, taking into account the diversity of products and business operations.
We carried out an integration with the sales and decision-making for finances system, as well as the automation of sales and decision-making processes, taking into account insurance operations. The comprehensive integration with LEO/LEO FK resulted in more efficient operations of the company, including not only financial aspects but also efficient customer service at all stages of the sales process.
Challenges
The process of understanding and implementing the system started with the collection of information, during which we only received contracts, on which we based the whole structure of the system. The integration with insurance companies and other web services was also a challenge, because of the differences between the various offers and the transfer of contracts into coding.
The other challenge was the expansion of the system and the transition from monolithic architecture to microservices. Our goal was to separate the system into various and specialized systems, which allowed a more elastic management and adaptation to the dynamic needs of the market. This step was not only the direction to follow for the development of the system but also a reaction to the constantly changing needs of the market and of the customer’s expectations when it comes to insurance services.
Solutions
The project introduced various solutions that contributed to the success of the company. It is also worth mentioning that the system went under big modifications back in 2016. In recent years, the systems issued around 300-400 policies per day, which is a significant achievement. The change introduced in 2016 brought major advantages by making the insurance service system more efficient and scalable. These numbers of issued policies demonstrate the high efficiency of the system, which can be used as a reference point to see its evolution and adaptation to the dynamic needs of the insurance market.
Results
- The project offered a full integration of the Alior Leasing system with several web services, allowing merchants to generate leasing offers through the use of the integrated insurance service system.
- The web panel offers a full support for insurance operations like the creating offers, issuing policies, creating annexes, managing document and the integration with various systems.
- The system also includes a module supporting document management for traders and agents mediating in the name of the company - so they can easily check the required documentation.
- Integration with the sales and decision-making system and the LEO/LEO FK post-sales system.
- The project turned into a full reconstruction of the system, including a transition from a monolithic architecture to microservices that made the system more flexible and adaptable to the insurance market.