Getin Bank Kierowcy

Company description

Getin Bank Kierowcy is a modern online platform where you can conveniently manage issues related to leasing contracts, and access e-invoices and other e-documents.

Project description

Bank Kierowcy was launched in 2013, a financial and automotive portal for Getin Bank and Getin Leasing. It is an extension of the online banking system. Until 2016, the portal was actively maintained, where you could find articles about the automotive sector or interesting offers related to car service, parts purchase, or how to run a service book. Since 2016, only the `logged in` part is available, or what we call the Customer Area, where users can get access to various documents and services, like e-invoices, aftersale procedures, online banking services, and personalized offers regarding new financing and servicing of their vehicle. Bank Kierowcy was the first product of its kind and has by now serviced over half a million customers over the years, providing them with over 20 million e-documents and several millions of applications.

From 2013 to 2016, even users who were not banking or leasing customers could use the general offer or products and services, like getting automotive advice and viewing car sales offers as well as the ability to run a virtual service book for your vehicle. However, customers had access to exclusive benefits, such as access to exclusive promotional offers, dedicated automotive advice, and the ability to create a list of favorite cars. Customers using the bank’s services also have access to special promotional offers, a full range of automotive products, and comprehensive service, providing them with a unique customer experience.

Project goals

Effective customer relationship management

Efficiently build and maintain positive customer interactions

Optimization of communication processes to increase customer engagement

To guarantee high-quality post-sales support and to develop activities aimed at increasing customer satisfaction and loyalty after the transaction

Optimize product and service offerings to encourage customers to purchase additional products

Web panel

Many financial services are offered on the customer panel: loans, application submissions, car-related finances, and also personalized leasing and credit offers. An interactive customer area has been created, where users have access to information concerning their leasing contracts. Users can submit applications for several after-sales services like shortening or extending repayments, early termination of the contract, granting permission to use the leased object to a third party, repainting the vehicle, replacing car parts, installation of the gas system or making a copy of the key. From the customer area, you can make changes to the terms of your contracts and access your payment history. All of those services are available without having to complete any unnecessary formalities – the post-sales procedures are automated, to avoid wasting time and to improve customer satisfaction. After-sales documentation is available on the platform.

Challenges

The biggest challenge was the integration of several systems into the existing leasing and banking ones, like the SAP, Data warehouse, and the online banking system. This required precise technical synchronization, but also coordination of activities between the different functional areas. Using the latest integration technologies, solutions were implemented to ensure smooth and effective communication between the systems. This is how we were able to create a flexible and scalable system.

Solutions

Getin Bank Kierowcy was implemented using Java/Java EE technologies and JBoss application servers. The PostgreSQL cluster was used for databases. The entire system consists of over 40 components that were integrated via web services with as many as 17 internal and external systems.

HTML5 was used for the presentation layer. In 2013, it was one of the first fully responsive systems of this kind, which made the system look great on any device. The application panel and its functionalities are fully available on desktops, smartphones, and tablets. The HTML5 technology was used, which was in line with the most modern standards back in 2013. The system was created with the latest technologies, which ensured it to be very responsive and visually attractive. In 10 years of operation, the system has undergone two thorough visual layer refreshments.

Results

Customers can easily manage their finances and leasing contracts through an intuitive customer panel.
The platform enabled the creation of various financial offers for customers, like car leases, online loan applications, and other bank services related to vehicle financing.
Customers have gained access to personalized leasing and loan offers tailored to their needs and financial situation.
The customer area let users fully manage their leasing and credit agreements, monitor their payment history and make changes to the terms of the contract.
Users gained convenient access to e-invoices and e-documents, which improved the accounting and documentation processes.